6tees Dinnerware & Accessories

1. What materials are your dinnerware products made from?
Our dinnerware is crafted from high-quality materials such as porcelain, ceramic, stoneware, and fine bone china — all chosen for their durability, elegance, and food safety.

2. Are your products dishwasher and microwave safe?
Yes, most of our products are both dishwasher and microwave safe. However, please check the care instructions listed on each product page for specific recommendations.

3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to monitor your shipment’s progress directly through the carrier’s website.

4. How long does shipping take?

• Domestic orders usually arrive within 3–7 business days.
• International orders typically take 7–14 business days.
  Please allow extra time during holidays or sales.

5. Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping fees and delivery times will be calculated at checkout based on your location.

6. What is your return policy?
We accept returns within 14 days of delivery for unused, undamaged items in their original packaging. Please refer to our Return & Refund Policy for full details.

7. What if my item arrives damaged?
If your item arrives damaged, please contact us at [email protected] within 7 days of receiving your order. Be sure to include photos so we can assist you as quickly as possible.

8. Can I change or cancel my order after it’s placed?
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible at [email protected].

9. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and personalized note options at checkout. Perfect for holidays, weddings, or special occasions!

10. How can I contact your support team?
You can reach us via email at [email protected], call us at +84-946-089-090, or send us a message through our Contact Us page. We aim to respond within 24 hours on business days.