Return and Refund Policy

6tees Dinnerware & Accessories

We want you to love every piece from 6tees. If something isn’t right, we’re here to make it right. Please review our return and refund policy below.

📦 Returns

We accept returns within 14 days of delivery for eligible items. To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging
• Proof of purchase (order number or receipt) is required
• Customized or final sale items are non-returnable

To start a return, please contact us at [email protected] with your order number and reason for return. Once your return is approved, we’ll provide detailed instructions.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

💰 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Shipping fees are non-refundable
• Refunds may take additional time depending on your payment provider

❌ Non-Returnable Items

• Gift cards
• Final sale items
• Items marked “non-returnable” on the product page
• Products that have been used, damaged after delivery, or are missing parts

💔 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at [email protected] within 7 days of delivery. Kindly include:

• Order number
• Photos of the damaged/incorrect item
• Brief description of the issue

We’ll work quickly to send a replacement or offer a full refund.

🙋 Need Help?

Our customer support team is here for you!
📧 Email: [email protected]
📞 Phone: +84-946-089-090
🕒 Support Hours: Monday–Friday, 9AM–6PM (GMT+7)

Thank you for shopping with 6tees Dinnerware & Accessories — we appreciate your trust and support!